RepairNest POS helps you manage every repair from intake to completion with complete control and clarity. Easily create repair tickets, assign technicians, track real-time status, and link parts, all in one system. Stay organized, reduce delays, improve team efficiency, and deliver a seamless experience to your customers with a streamlined repair workflow built specifically for repair businesses.
RepairNest POS gives you full control over your repair workflow from creating tickets to delivering completed jobs all in one system.
Repair tracking software helps you track, manage and organize every repair job in your store, from the moment a device is checked in until the customer picks it up. With RepairNest POS, you can create repair tickets, assign technicians, track status and link parts in real time, in the same system you use to sell phones and accessories.
Easily create detailed repair tickets with device information, reported issues, and service notes in one place.
Easily track every repair stage from intake to in-progress to completed with clear and real-time updates.
Easily assign repair jobs to technicians and monitor workload, progress, and overall performance in real time.
Easily attach parts and accessories to repair tickets for accurate tracking and better inventory management.
Easily keep customers informed with repair status updates and timely notifications throughout the entire process.
Easily maintain a complete history of repairs for each customer and device for future reference.
Every repair gets its own ticket when the device comes in. The ticket keeps everything about the job in one place, so anyone at the counter can answer a customer’s question without hunting for paperwork.
RepairNest POS follows the way a repair counter already works. A typical job moves through five steps:
When the job is closed, it stays in the customer’s repair history for future reference, such as a returning customer or a warranty question.
Try RepairNest POS yourself: create a sample repair ticket, assign it to a technician and check it out with an accessory sale.
Assign each repair to a technician and follow each person’s workload and progress, so owners can see who is working on what without asking around. If you pay commission on repairs, the employee commissions module can work it out as a flat amount or a percentage.
Attach the parts and accessories used to the repair ticket. You can see what each job used, keep your stock accurate and check what is on the shelf before you promise a repair time. Vendors and purchases are handled in the same system with vendor and purchase management.
Every repair is saved to the customer and the device. When a customer comes back, you can see what was fixed before, the parts used and the technician’s notes. Customer records also connect to CRM and loyalty rewards.
Repair ticket software gives every repair job a digital ticket that records the customer, the device, the problem, the technician and the parts used, and tracks the job’s status until pickup. RepairNest POS combines it with a full point of sale, so the same system also handles payments, inventory and customers.
A regular POS records sales. Repair tracking software also follows the job between check-in and pickup: who is working on it, what stage it is at and which parts it used. RepairNest POS does both.
Yes. Each ticket has an assigned technician, and you can follow each technician’s workload and progress.
Yes. Parts and accessories are attached to the repair ticket they were used on, so you can see what each job used and keep your inventory accurate.
Yes. RepairNest POS lets you keep customers informed with repair status updates and notifications while the job is in the shop.
Yes. Each customer and device keeps a full repair history.
Yes. The same repair tickets work for phones, computers and consoles. See computer repair shop software and game console repair shop software.
Both. RepairNest POS works online, and it can also be installed on Windows.
There is one plan with everything included, repair tickets too: $100 per month, or $80 per month billed annually ($960 a year), per location. Shops with more than one location can contact us for multi-store pricing. See pricing.
Yes. Click Try Yourself to create a sample repair ticket and sale.
