RepairNest POS helps you manage every repair from intake to completion with complete control and clarity. Easily create repair tickets, assign technicians, track real-time status, and link parts, all in one system. Stay organized, reduce delays, improve team efficiency, and deliver a seamless experience to your customers with a streamlined repair workflow built specifically for repair businesses.
Running more than one store? RepairNest also works as multi-location repair software: one shared repair ticket can move between your locations, from check-in at one store to pickup at another.
Run a phone repair shop? See how RepairNest POS works as cell phone repair shop software.
RepairNest POS gives you full control over your repair workflow from creating tickets to delivering completed jobs all in one system.
Repair tracking software helps you track, manage and organize every repair job in your store, from the moment a device is checked in until the customer picks it up. With RepairNest POS, you can create repair tickets, assign technicians, track status and link parts in real time, in the same system you use to sell phones and accessories.
Check in a device at one store, repair it at another, and return it wherever the customer prefers. RepairNest keeps the ticket, payments, parts, responsibility, and location history connected from start to finish.
This is a repair location handoff, not an inventory transfer. The same repair ticket moves between your locations, so there is never a second ticket to keep in sync.
The customer drops off the device. Store A creates the repair ticket and takes a deposit.
Store A sends the live ticket to Store B, which gets a real-time notification.
Store B accepts the repair, becomes the responsible location and adds its own parts, labor and service charges.
The customer pays the balance and picks up at Store B, or the device goes back to Store A.
Repair ticket transfer between locations keeps every detail on the original ticket. Both stores see the same record and the full location history.
Easily create detailed repair tickets with device information, reported issues, and service notes in one place.
Easily track every repair stage from intake to in-progress to completed with clear and real-time updates.
Easily assign repair jobs to technicians and monitor workload, progress, and overall performance in real time.
Easily attach parts and accessories to repair tickets for accurate tracking and better inventory management.
Easily keep customers informed with repair status updates and timely notifications throughout the entire process.
Easily maintain a complete history of repairs for each customer and device for future reference.
Send a live repair to another location without creating a second ticket. Track acceptance, current responsibility, parts, labor, payments, pickup location, and the complete repair route in one shared record.
Move parts and products between your locations and keep inventory accurate at every store.
See technician performance, parts profitability and repair sales for each location or the whole business.
Repair shop ticket management across several stores should follow the repair itself, not just add up sales. These are the everyday problems repair handoffs solve.
Send a repair to the store with the right technician, such as board-level, console or tablet work.
Run centralized repair operations: one hub repairs devices checked in at several storefronts.
Stores are notified when a repair arrives and when a handoff is accepted, declined, cancelled or returned.
Always see which location has the device and which store is responsible for it right now.
Each store adds the parts, labor and outside service it supplies, so inventory and repair costs stay accurate per location.
Deposits and balance payments stay attributed to the location that collected them.
Hand the repaired device to the customer at the repairing store, or send it back to the store where the repair started.
Every transfer, acceptance, decline and return is saved. Customers see a clean statement, and your team keeps the full route.
Managing several stores is not only about viewing combined reports. RepairNest connects the repair work itself. Every participating location works from the same ticket while responsibility, inventory usage, payments, and history remain clearly attributed.
Repair handoffs work alongside RepairNest’s multi-location and franchise management for stock transfers between stores, inventory tracked by location, and reporting on technicians and parts. It is all part of the same repair shop POS, at one price per location on our pricing page. For a step-by-step process, read our guide on how to run repairs across multiple store locations.
Book a demonstration and see how one repair can move securely between your locations without losing its payments, parts, history, or accountability.
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Every repair gets its own ticket when the device comes in. The ticket keeps everything about the job in one place, so anyone at the counter can answer a customer’s question without hunting for paperwork.
RepairNest POS follows the way a repair counter already works. A typical job moves through five steps:
When the job is closed, it stays in the customer’s repair history for future reference, such as a returning customer or a warranty question.
Try RepairNest POS yourself: create a sample repair ticket, assign it to a technician and check it out with an accessory sale.
Assign each repair to a technician and follow each person’s workload and progress, so owners can see who is working on what without asking around. If you pay commission on repairs, the employee commissions module can work it out as a flat amount or a percentage.
Attach the parts and accessories used to the repair ticket. You can see what each job used, keep your stock accurate and check what is on the shelf before you promise a repair time. Vendors and purchases are handled in the same system with vendor and purchase management.
Every repair is saved to the customer and the device. When a customer comes back, you can see what was fixed before, the parts used and the technician’s notes. Customer records also connect to CRM and loyalty rewards.
Yes. Create the repair ticket and take a deposit at one store, then send the live ticket to another location. The receiving store finishes the repair on the same ticket, so nothing is re-entered.
Yes. The receiving store reviews the repair and accepts or declines it. Once it accepts, it becomes the location responsible for the repair. If it declines, the sending store is notified.
The ticket shows where the repair started, which location is responsible now, where the customer will pick up and where the sale is recorded. Deposits and balance payments stay attributed to the location that collected them.
Yes. Each store adds its own parts, labor and service charges to the shared ticket, so every location keeps accurate inventory and repair costs.
Yes. For example, the customer can pay a deposit at the store where they dropped off the device and pay the balance at the store that completes the repair. Each payment is credited to the store that collected it.
Yes. The repairing store can hand the device to the customer directly or send it back to the store where the repair started.
Yes. Both locations work from one shared repair ticket and see the complete location history, including every transfer, acceptance, decline and return.
It gets a real-time notification as soon as a repair arrives. Stores are also notified when a handoff is accepted, declined, cancelled or returned.
Repair ticket software gives every repair job a digital ticket that records the customer, the device, the problem, the technician and the parts used, and tracks the job’s status until pickup. RepairNest POS combines it with a full point of sale, so the same system also handles payments, inventory and customers.
A regular POS records sales. Repair tracking software also follows the job between check-in and pickup: who is working on it, what stage it is at and which parts it used. RepairNest POS does both.
Yes. Each ticket has an assigned technician, and you can follow each technician’s workload and progress.
Yes. Parts and accessories are attached to the repair ticket they were used on, so you can see what each job used and keep your inventory accurate.
Yes. RepairNest POS lets you keep customers informed with repair status updates and notifications while the job is in the shop.
Yes. Each customer and device keeps a full repair history.
Yes. The same repair tickets work for phones, computers and consoles. See computer repair shop software and game console repair shop software.
Both. RepairNest POS works online, and it can also be installed on Windows.
There is one plan with everything included, repair tickets too: $100 per month, or $80 per month billed annually ($960 a year), per location. Shops with more than one location can contact us for multi-store pricing. See pricing.
Yes. Click Try Yourself to create a sample repair ticket and sale.
