Cell Phone Repair Shop Software

RepairNest POS runs your phone repair shop in one system: repair tickets, IMEI tracking, parts, phone and accessory sales, customers and employees. One plan with every feature: $100 per month per location, or $80 per month billed annually. Start with a free trial.

Illustration of the store types RepairNest POS serves: phone sales, phone repair, computer repair and console repair
Built for phone repair

What Is Cell Phone Repair Shop Software?

Cell phone repair shop software tracks every repair from check-in to pickup, follows each device by IMEI or serial number, keeps parts in stock, and takes payment at the counter. RepairNest POS does all of this in one system, and it also sells the phones and accessories on your shelves. It was started by a New York cell phone store owner who needed software built for this kind of business.

  1. A cracked iPhone comes in

    Open a ticket with the customer, the IMEI, the problem and a signature or pattern. Take a deposit if you charge one.

  2. The bench takes over

    Assign a technician. Smart Repair picks the right part for that phone and repair, and it comes out of inventory.

  3. The customer picks up

    They get a text when it is ready. Ring up the repair with a case and a screen protector on one receipt, with a Google review QR code on it.

Repairs

Run the Repair Bench Without Sticky Notes

Every job gets a repair ticket, so anyone at the counter can answer "is my phone ready?" without walking to the back.

  • Repair tickets from check-in to pickup, with technician assignment
  • IMEI or serial number on every ticket, and full history per customer and device
  • Smart Repair learns which part goes with each phone and repair and allocates it automatically
  • Status updates by text and email
  • Appointments, diagnostic fees, loaner tracking, and signature and pattern capture
Illustration of a RepairNest POS repair ticket with customer, device, problem, status, technician and parts
Sales

Sell Phones, Accessories and Repairs on One Receipt

A phone repair shop is also a retail store. RepairNest POS is a full point of sale, not a ticket system with a cash button added on.

Illustration of a RepairNest POS checkout combining a repair and retail items

Try It on Your Own Counter

Start a free trial, create a sample repair ticket, and ring up a phone and accessory sale.

Try Yourself See Pricing
Inventory

Know Which Phones and Parts You Really Have

Screens and batteries are small, expensive and easy to lose track of. Phones need tracking one by one.

Illustration of RepairNest POS phone inventory with IMEI or serial numbers
Customers

Bring Customers Back and Collect More Reviews

Most repair customers will need you again. Make it easy for them to remember you, and to tell others.

  • Customer records with repair and purchase history
  • Google review requests: a QR code on receipts and optional scheduled texts
  • Loyalty points earned and redeemed at checkout
  • Text campaigns and customer messages from RepairNest POS
Illustration of a RepairNest POS receipt with a Google review QR code and a review request text
Employees

Help Stop Theft at a Shared Counter

When several people share one register, you need to know who did what.

Illustration of RepairNest POS register security with a PIN on every sale
More than one store

One Repair Ticket. Any Location.

Growing past one shop? Check in a phone at one store, repair it at another, and return it wherever the customer prefers.

Illustration of one shared repair ticket moving between Store A and Store B
The details

Price, Devices and Support

One simple price

$100 per month per location, or $80 per month billed annually ($960 per year). Every feature included, no limit on employees. See pricing.

Works on your devices

Cloud-based, on Windows, Mac, Chromebook, iPad, iPhone and Android, plus a Windows app. Each employee can use English, Spanish, French or Arabic.

Real support

24/7 live, phone and online support. Training through documentation, live online sessions, in person and videos.

Connects when you need it

Integrations for payments, accounting, ecommerce, marketing and suppliers. All are optional. API available on request.

FAQ

Cell Phone Repair Shop Software: Common Questions

What is cell phone repair shop software?

It is the system a phone repair shop uses to run the counter and the bench. It tracks each repair from check-in to pickup, follows every device by IMEI or serial number, keeps parts in stock, and takes payment. RepairNest POS does all of that in one system, together with a full point of sale for phones and accessories.

How much does RepairNest POS cost?

There is one plan with every feature: $100 per month per location, or $80 per month billed annually ($960 per year). There is no limit on employees. You can start with a free trial. See the pricing page.

Can I track phones by IMEI?

Yes. You can record the IMEI or serial number on repair tickets and track phones in inventory by IMEI or serial, including used and resale phones.

Can it handle phone sales and repairs on the same receipt?

Yes. Repairs, phones, accessories, services and bill payments can all go on one sale.

Do I have to use your card processing?

No. Card payments can connect to checkout, including Dejavoo and PAX terminals, but you can keep your own processor.

Can I run repairs across more than one store?

Yes. One repair ticket can move between your locations, with payments, parts and history staying connected. Read our guide on running repairs across multiple locations.

What devices does it work on?

RepairNest POS is cloud-based and works on Windows, Mac, Chromebook, iPad, iPhone and Android. There is also a Windows app.

Does it connect with QuickBooks or Shopify?

Yes, among others. QuickBooks Online, Xero, Stripe, Shopify, WooCommerce and Zapier are in Early Access, and Mailchimp, Dejavoo, PAX and SMPL Sale Wholesale are available. See all integrations.

Can I switch from the software I use now?

Yes. Our guide on switching repair shop POS software explains how to plan the move, and you can talk to us about your current system. We also compare RepairNest with RepairDesk, RepairShopr and CellSmart.

What support do I get?

Support is available 24/7 live, by phone and online. Training includes documentation, live online sessions, in-person training and videos.

Still comparing options? Read our buyer’s guide to POS systems for cell phone repair shops, or our guide on how to price phone repairs.

Ready to Run Your Phone Repair Shop in One System?

Start a free trial, or book a demo and we will walk you through it.